FAQs

WHERE ARE YOU BASED?

We are based in North Macedonia.

HOW CAN I ORDER?

You can order easily using our online platform. When you find a product you need, you can add it to cart and go through the ordering process. After the order is ready, you will receive order summary to your email. 

What payment methods can I use?

You can pay with the methods you will find next to the BUY button.

HOW DOES SHIPPING WORK?

DIFATI partners with global merchants in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking).

We offer international shipping options too - no matter where you are, you can buy from us!

SHIPPING TIME?

Shipping time will be confirmed on the order confirmation document.

 

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

 

WHAT IF I NEED TO RETURN SOMETHING?

In this situation you can keep the product, get money back or get a new product. CONTACT US

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email via contact and we'll get back to you as soon as we can.